You can then proceed to the next customer in the queue. When they arrive at the restaurant and pick up their food, mark the guests as “seated” to signify that they’ve been served and the order is complete. Once the order is ready for pickup, “notify” the guests within Waitlist, which sends a text message to let them know. After you take down the order, you can give them an estimate as to when their order will be ready. Once you are ready to take the guests’ order, you call the phone number noted in Waitlist. This can be done on your business page on the Yelp app or website. Same as with dine-in, guests add themselves to Waitlist to get in a virtual line. After the guest returns and is seated at their table, you mark the party as “seated” to remove them from the list. Once a table is ready, you “notify” guests within Waitlist, which sends a text message to let them know that their table is ready.
Guests visit your Yelp Business Page and add their name, party size, and contact info to Waitlist to be added to the seating queue. To help show how the Waitlist platform can be modified from dine-in to takeout service, let’s start with a simple breakdown of how the app works for each scenario. So we thought it’d be a great idea to use our Yelp Waitlist system to help organize our to-go orders… It’s been working out really well for us, helps keep everything organized, helps our customers-they don’t have to wait outside wondering if their food is ready or not. One of the biggest obstacles was handling the volume of phone calls with only one phone line. “Our diner went from not offering takeout at all to only offering takeout. Juliana-the oldest daughter, representing the J in the restaurant’s name- says: is using Waitlist to keep track of and prioritize to-go orders, a service that they had never offered before. 3 real-life examples of Yelp Waitlist for takeoutįamily-owned J&M Diner in Framingham, Mass. Many of them are getting creative with the tools they already have in place, such as Yelp Waitlist. This sudden surge in demand amid rapid changes in regulations and consumer behaviors has required restaurants to pivot quickly and efficiently. Strong demand for favorites like pizza and wings are driving a lot of business to restaurants in those categories, as evidenced by the fact that chicken-wing restaurants and pizzerias are up 93 percent and 83 respectively in the most recent Yelp Coronavirus Economic Impact Report. With most restaurant dining rooms closed across the country due to COVID-19, it’s no surprise that takeout activity is through the roof.
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